Avaya IP Office 9.0 Expands Collaboration Solutions for the Midmarket

Santa Clara, Calif. – Avaya today unveiled new software designed from the ground up to streamline the way midmarket companies collaborate and communicate. At the center of the Avaya’s strategy is Avaya IP Office 9.0, a single software platform for collaboration with highly flexible deployment options for companies up to 2,000 users that is capable of being deployed in as little as an hour1.
Today’s introduction is part of the $2.5B investment Avaya has made over the past six years to transform from a telecommunications provider to a software and services led company focused on delivering collaboration and communications solutions that are open, mobile and centered on the cloud.

 

  • Avaya IP Office 9.0 moves up to support 2,000 users in a single software platform capable of deploying in as little as one hour
  • Adds support for VMware® to increase choice of highly flexible deployment options
  • Delivers easy access to largest range of endpoints for anywhere working

Santa Clara, Calif. – Avaya today unveiled new software designed from the ground up to streamline the way midmarket companies collaborate and communicate.  At the center of the Avaya’s strategy is Avaya IP Office 9.0, a single software platform for collaboration with highly flexible deployment options for companies up to 2,000 users that is capable of being deployed in as little as an hour1
Today’s introduction is part of the $2.5B investment Avaya has made over the past six years to transform from a telecommunications provider to a software and services led company focused on delivering collaboration and communications solutions that are open, mobile and centered on the cloud. 
With over 12 million users already installed worldwide, Avaya IP Office now provides midmarket companies with a cost-effective, powerful platform for growth that delivers nearly 30% lower total cost of ownership compared to other solutions2. Through tightly woven integration, Avaya IP Office offers a seamless collaboration experience across voice, video, and mobility, providing end users with secure, easy access from their choice of devices.
Avaya IP Office 9.0 now offers:

  • Simplified, Increased Scale – Avaya IP Office 9.0 software easily and cost-effectively scales to 2,000 users (previously 1,000 users) at up to 32 locations, delivering exceptional value and low total cost of ownership.
  • Virtualization – IP Office 9.0 adds virtualized software running VMware vSphere 4.x or 5.x software. IP Office software can now run inside a virtual machine, on a dedicated server, an appliance, or a combination of these.  This adds flexibility while enabling customers to match the deployment method to their infrastructure plans and objectives.
  • Simplified Management – IP Office Web Manager for Server Edition provides a consolidated management view of a multi-site IP Office solution through a one-time log-in to a single URL. Web Manager allows access to a range of servers, along with solution-wide user management, and simplified management while enabling midmarket companies to reduce administrative overhead.
  • Support for the Enterprise Branch – IP Office 9.0 can cost-effectively support multiple branch office deployment options: standalone, independent branch or connected to the Avaya Aura® network in distributed and centralized branch modes while being managed by Avaya Aura System Manager.

Avaya’s collaboration solutions for midmarket companies make up one of the most comprehensive portfolios in the market for this segment. Avaya IP Office can be augmented with the following:

  • The Avaya Video Collaboration Solution for IP Office, which uniquely combines desktop, mobile, and HD room-based video collaboration in an affordable package.
  • Avaya Ethernet switches with unique automated provisioning capabilities that provide fast, secure, network connectivity and power to Avaya’s midmarket collaboration solution at price points lower than comparable solutions from other vendors.
  • Avaya Session Border Controller for comprehensive security for unified communications that also eliminate the need for mobile or remote workers to deal with VPN connections.

An Avaya IP Office midmarket collaboration solution supports the broadest range of end points – analog, digital, IP, and soft phones; PCs, Macs, Android and iOS smart phones and tablets.
Avaya IP Office is available now from Avaya Connect Channel Partners.
Supporting Quotes
“Many agree that the midmarket is an underserved market segment, yet few vendors actually build their products from the ground up for these customers. Avaya is one of the few vendors that understands the unique qualities of midsize businesses and has applied a large, dedicated team of resources entirely focused on empowering midsize companies with simple, effective and engaging collaboration.”
Gary E. Barnett, senior vice president and general manager, Collaboration, Avaya
“As a team of biomedical researchers with offices around the world, collaboration is a core function of our business. We need a solid, easy to manage solution that will grow with us and provide the high-quality, feature-richness that allows us to securely share detailed information with each other. For us, Avaya IP Office has been a great fit and one we expect will serve our needs for well into the future.”
Carlos S. del Castillo, manager, IT Infrastructure, Cell Signaling Technology
“We are a global company with several local offices in a fast-paced services industry. Our clients expect us to be highly responsive and that often means collaborating across geographies and time zones. Avaya IP Office gives us the scalability to do that and to quickly add new employees and offices when ramping up a new client or campaign. The integration of Scopia video conferencing has proven invaluable to our ability to be effective as a global team. Our Avaya channel partner, Charterhouse Voice & Data, really nailed it when they recommended the Avaya solution – they focused on the user experience first and foremost ensuring that the technology works as hard as we do to serve our clients.”
Alistair Roberts, head of IT, M&C Saatchi
Additional Resources
Avaya IP Office overview video 
What’s New in Avaya IP Office 9.0
Tags: Avaya, IP Office, midsize business, collaboration, unified communications, BYOD, virtualization, SMB, video conferencing, voice
About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit
www.avaya.com.

Avaya 9500 Series Digital Desk Phones

The 9404 Digital Deskphone is designed for light phone users with straightforward needs. It offers 12 administrable feature buttons, high-quality speakerphone, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.

Available Models:

The 9404 Digital Deskphone is designed for light phone users with straightforward needs. It offers 12 administrable feature buttons, high-quality speakerphone, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.

Indispensable for phone-intensive workers and people managing and transferring calls, this phone delivers 24 administrable feature buttons on 3 levels, a two-way speakerphone, active appearances for easier call handling, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.

 Avaya 9500 Series Digital Deskphones enable businesses to deliver full-featured, durable, highly reliable communications solutions that meet the different needs of many users. The Deskphones have a smart design and deliver crystal-clear sound. The features are intuitive and easy-to-use―leading to increased staff productivity and streamlined communications that can help a company gain a strategic competitive advantage.The 9500 Series is ideal for deployment in mixed digital and IP telephony environments, and for companies seeking to upgrade from or to add to existing Avaya endpoints.
Features and Benefits
Get great design and sound
The 9500 Series features large displays, all-digital labeling, and an integrated speakerphone that ensures everyone can hear and be heard.

Use a familiar, functional interface
There’s almost no learning curve with the 9500 Series. Most users will intuitively know how to use the fixed keys to access the most common features and the flexible softkeys with contextual guidance and prompts.

Make a long-term investment
The 9500 Series is designed to last. Offered at an affordable price point with many expansion options, including a headset interface, these phones can make a significant contribution to lowering the TCO of your communications solution.

Avaya 9400 Series Digital Desk Phones

The 9404 Digital Deskphone is designed for light phone users with straightforward needs. It offers 12 administrable feature buttons, high-quality speakerphone, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.

Available Models:

The 9404 Digital Deskphone is designed for light phone users with straightforward needs. It offers 12 administrable feature buttons, high-quality speakerphone, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.
Indispensable for phone-intensive workers and people managing and transferring calls, this phone delivers 24 administrable feature buttons on 3 levels, a two-way speakerphone, active appearances for easier call handling, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.

Avaya 9400 Series Digital Deskphones enable businesses to deliver full-featured, durable, highly reliable communications solutions that meet the different needs of many users. The Deskphones have a smart design and deliver crystal-clear sound. The features are intuitive and easy-to-use―leading to increased staff productivity and streamlined communications that can help a company gain a strategic competitive advantage.The 9400 Series is ideal for deployment in mixed digital and IP telephony environments, and for companies seeking to upgrade from or to add to existing Avaya endpoints.
Features and Benefits
Get great design and sound
The 9400 Series features large displays, all-digital labeling, and an integrated speakerphone that ensures everyone can hear and be heard.

Use a familiar, functional interface
There’s almost no learning curve with the 9400 Series. Most users will intuitively know how to use the fixed keys to access the most common features and the flexible softkeys with contextual guidance and prompts.

Make a long-term investment
The 9400 Series is designed to last. Offered at an affordable price point with many expansion options, including a headset interface, these phones can make a significant contribution to lowering the TCO of your communications solution.

Avaya 9600 Series IP Desk Phones

This deskphone delivers advanced, integrated connectivity in a cost-effective, simple SIP solution. The 9601 is a SIP-only device and is designed for the everyday user as well as for use in common office and building areas.

Available Models:

This deskphone delivers advanced, integrated connectivity in a cost-effective, simple SIP solution. The 9601 is a SIP-only device and is designed for the everyday user as well as for use in common office and building areas.

This model includes integrated gigabit and a USB interface. It has a 3.5 inch graphical color display with a white backlight and graphical labels that can be administered centrally.

This desktop phone delivers advanced capabilities with 4.7 inch color touchscreen, wideband speaker, USB interface, and gigabit to the desktop.
Designed for professionals who rely heavily on their phones, these models offer advanced IP-telephony features, including mobility applications.
A large touch screen on this phone provides access to contacts and applications. An onscreen keyboard makes using features easy. All of these features help make employees more productive.
This deskphone is a cost-effective functional phone for small to large enterprises. It includes access to 8 lines and graphical labels that can be administered centrally.
The 9621G IP Deskphone delivers gigabit capability and touchscreen functionality on a 4.3 inch color touchscreen.
This model offers robust features like status lights and buttons, and improved audio quality. A Power over Ethernet Class 1 model has very low power consumption.
The 9650C IP Deskphone is for receptionists and contact center agents—anyone who manages a large volume of calls. It delivers advanced capabilities like built-in button functions for one-touch access to bridges and feature keys.

Integral to Unified Communications solutions, headsets provide comfort, clarity, and mobility across all communication channels. Learn about the many leading vendors that have tested headsets and accessories for Avaya products through the Avaya DevConnect program.

This line of powerful IP Deskphones offers brilliant audio quality, low power requirements, customizability and performance. The phones feature context-sensitive graphical interfaces and large color touch screens, which deliver increased call control while simplifying the traditional telephone experience. Avaya 9600 Series IP Deskphones help boost productivity while increasing worker satisfaction—turning a business communications system into a competitive advantage.

The 9600 Series works with the Avaya Aura® platform. Most models also work with the Avaya IP Office platform, however models 9670G and 9601 are not compatible with IP Office.
Features and Benefits
Keep employees productive
Features like one-touch access to key functions, high-fidelity audio, and prompting to speed common telephony tasks help users get more done, faster.

Improve communications
These phones offer exceptionally clear audio that makes conference calls and meetings more efficient. This has been found to reduce employee stress and fatigue.

Protect your investments
Built on open standards and a flexible platform that supports a wide range of modules and adapters, these telephones can keep your team working productively for years to come.

Reduce Expenses
This family of deskphones delivers the lowest power consumption in the industry, enabling you to reduce a recurring expense.

Avaya IP Office

Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

Available Licensing:

Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM.

Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.

Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees’ personal numbers.

Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.

Designed specifically for small and midsize business communications, Avaya IP Office enables your entire team to connect and collaborate in real-time, without limitations, using available and appropriate devices—including smart phones, laptops, tablets, home phones, and office phones.
Avaya Power Users

IP Office Overview
IP Office delivers the collaboration tools you need, from basic telephony to the most sophisticated unified communications. IP Office helps you create your most productive mobile workforce, increase capacity and capabilities as your business grows, and gain business and customer service efficiencies. With Avaya IP Office, flexibility, scalability, and options are built right in:
Grow from five employees to 1,000 (at a single site) and network up to 32 locations.
Add video capabilities with the Avaya Flare® Experience and our Radvision Scopia® products.
Deliver applications to everyone: mobile and office workers, receptionists, remote staff, and customer service agents and supervisors.
Track, record, and report on calls to build optimal customer interactions.
Deploy a hybrid solution. Use IP, digital, analog or SIP technology in any combination. IP Office can interoperate with more than 2 million Avaya systems worldwide.
Combine IP Office with Avaya data networking products (with plug-and-play simplicity), security features, intuitive and centralized management tools, and affordable support services for a comprehensive communications solution.
Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology.

With more than 300,000 systems installed worldwide, IP Office is the leader in unified communications for small and midsize businesses. IP Office was awarded Unified Communications Product of the Year in 2011 from both TMC and Frost & Sullivan.
Features and Benefits

Collaborate in real time, without boundaries Enable employees to stay productive and accessible when away from their desks. Employees can hold video chats with colleagues and customers from their desks or while mobile. They can keep business and operations moving using IM, presence, full call control, conferencing, and more on their devices of choice. Improve responsiveness to customers Enable customers to quickly reach the right associates—whether employees are in or out of the office. Integration with desktop applications (such as Microsoft Outlook, Microsoft Lync, and Salesforce.com), multi-layered automated attendants, and mobility applications help speed interactions and provide personalized service to customers. Keep up with growth IP Office is the most cost-effective solution for growing businesses. Simply upgrade your software or add new hardware for capacity—keeping your initial investment intact. Get great value for your investment IP Office has a built-in, secure 128-party conference bridge. We add call recording, automated attendants, voice mail, voice-mail-to-email integration, and video conferencing options. Move up to advanced unified communications capabilities–for presence status, IM, mobile call control, conferencing, and more. Integrate with desktop applications and employee devices (such as smart phones and tablets). Lower your TCO IP Office lets you save with the most energy-efficient desk phones, a built-in 128-party conference bridge (if you’re paying a monthly fee for conferencing, spend no more) and call recording. When you upgrade from Avaya MERLIN®, PARTNER® ACS, Business Communication Manager, or Norstar, save up to 60% of your original investment. Rely on resiliency Take advantage of intelligent failover between sites. Or, for single location deployments, easily add a redundant server. Without the need for internal fans or hard drives, IP Office delivers a mean time between failures of 68 years. Simplify system management Manage multiple sites from a single interface. Use drag-and-drop system management tools. Give users the communications features they need with applications designed for mobile, office, and teleworker employees.