Avaya IP Office 9.0 Expands Collaboration Solutions for the Midmarket

Santa Clara, Calif. – Avaya today unveiled new software designed from the ground up to streamline the way midmarket companies collaborate and communicate. At the center of the Avaya’s strategy is Avaya IP Office 9.0, a single software platform for collaboration with highly flexible deployment options for companies up to 2,000 users that is capable of being deployed in as little as an hour1.
Today’s introduction is part of the $2.5B investment Avaya has made over the past six years to transform from a telecommunications provider to a software and services led company focused on delivering collaboration and communications solutions that are open, mobile and centered on the cloud.

 

  • Avaya IP Office 9.0 moves up to support 2,000 users in a single software platform capable of deploying in as little as one hour
  • Adds support for VMware® to increase choice of highly flexible deployment options
  • Delivers easy access to largest range of endpoints for anywhere working

Santa Clara, Calif. – Avaya today unveiled new software designed from the ground up to streamline the way midmarket companies collaborate and communicate.  At the center of the Avaya’s strategy is Avaya IP Office 9.0, a single software platform for collaboration with highly flexible deployment options for companies up to 2,000 users that is capable of being deployed in as little as an hour1
Today’s introduction is part of the $2.5B investment Avaya has made over the past six years to transform from a telecommunications provider to a software and services led company focused on delivering collaboration and communications solutions that are open, mobile and centered on the cloud. 
With over 12 million users already installed worldwide, Avaya IP Office now provides midmarket companies with a cost-effective, powerful platform for growth that delivers nearly 30% lower total cost of ownership compared to other solutions2. Through tightly woven integration, Avaya IP Office offers a seamless collaboration experience across voice, video, and mobility, providing end users with secure, easy access from their choice of devices.
Avaya IP Office 9.0 now offers:

  • Simplified, Increased Scale – Avaya IP Office 9.0 software easily and cost-effectively scales to 2,000 users (previously 1,000 users) at up to 32 locations, delivering exceptional value and low total cost of ownership.
  • Virtualization – IP Office 9.0 adds virtualized software running VMware vSphere 4.x or 5.x software. IP Office software can now run inside a virtual machine, on a dedicated server, an appliance, or a combination of these.  This adds flexibility while enabling customers to match the deployment method to their infrastructure plans and objectives.
  • Simplified Management – IP Office Web Manager for Server Edition provides a consolidated management view of a multi-site IP Office solution through a one-time log-in to a single URL. Web Manager allows access to a range of servers, along with solution-wide user management, and simplified management while enabling midmarket companies to reduce administrative overhead.
  • Support for the Enterprise Branch – IP Office 9.0 can cost-effectively support multiple branch office deployment options: standalone, independent branch or connected to the Avaya Aura® network in distributed and centralized branch modes while being managed by Avaya Aura System Manager.

Avaya’s collaboration solutions for midmarket companies make up one of the most comprehensive portfolios in the market for this segment. Avaya IP Office can be augmented with the following:

  • The Avaya Video Collaboration Solution for IP Office, which uniquely combines desktop, mobile, and HD room-based video collaboration in an affordable package.
  • Avaya Ethernet switches with unique automated provisioning capabilities that provide fast, secure, network connectivity and power to Avaya’s midmarket collaboration solution at price points lower than comparable solutions from other vendors.
  • Avaya Session Border Controller for comprehensive security for unified communications that also eliminate the need for mobile or remote workers to deal with VPN connections.

An Avaya IP Office midmarket collaboration solution supports the broadest range of end points – analog, digital, IP, and soft phones; PCs, Macs, Android and iOS smart phones and tablets.
Avaya IP Office is available now from Avaya Connect Channel Partners.
Supporting Quotes
“Many agree that the midmarket is an underserved market segment, yet few vendors actually build their products from the ground up for these customers. Avaya is one of the few vendors that understands the unique qualities of midsize businesses and has applied a large, dedicated team of resources entirely focused on empowering midsize companies with simple, effective and engaging collaboration.”
Gary E. Barnett, senior vice president and general manager, Collaboration, Avaya
“As a team of biomedical researchers with offices around the world, collaboration is a core function of our business. We need a solid, easy to manage solution that will grow with us and provide the high-quality, feature-richness that allows us to securely share detailed information with each other. For us, Avaya IP Office has been a great fit and one we expect will serve our needs for well into the future.”
Carlos S. del Castillo, manager, IT Infrastructure, Cell Signaling Technology
“We are a global company with several local offices in a fast-paced services industry. Our clients expect us to be highly responsive and that often means collaborating across geographies and time zones. Avaya IP Office gives us the scalability to do that and to quickly add new employees and offices when ramping up a new client or campaign. The integration of Scopia video conferencing has proven invaluable to our ability to be effective as a global team. Our Avaya channel partner, Charterhouse Voice & Data, really nailed it when they recommended the Avaya solution – they focused on the user experience first and foremost ensuring that the technology works as hard as we do to serve our clients.”
Alistair Roberts, head of IT, M&C Saatchi
Additional Resources
Avaya IP Office overview video 
What’s New in Avaya IP Office 9.0
Tags: Avaya, IP Office, midsize business, collaboration, unified communications, BYOD, virtualization, SMB, video conferencing, voice
About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit
www.avaya.com.

Avaya Conference Phones

Tested by Tolly, this flexible SIP-based conference phone delivers clear, natural sound from OmniSound 2.0, Avaya’s patented wideband audio technology. The phone is packed with intelligent features for more efficient conference calls.

Available Models:
Tested by Tolly, this flexible SIP-based conference phone delivers clear, natural sound from OmniSound 2.0, Avaya’s patented wideband audio technology. The phone is packed with intelligent features for more efficient conference calls. Use the conference guide to call pre-programmed groups. Import and export contact details conveniently via the web interface. Create your own contact list with the personal user profile feature. The Avaya B179 accommodates expansion microphones, an external wireless headset, and a PA system, making it ideal for large conferences.
Tested by Tolly, the Avaya B149 has Avaya’s patented OmniSound® 2.0 audio technology for crystal-clear sound. Save contacts in the phone book and use the conference guide to easily set up multi-party calls or pre-programmed group calls. Use the built-in recording function to record calls on an SD memory card. With the addition of optional expansion microphones, the Avaya B149 is ideal for use in large settings.
Perfectly suited for small and medium-sized conference rooms and managerial/executive offices, the 2033 is a full-duplex, hands-free conference phone that offers 360-degree room coverage.

Tested by Tolly, the Avaya B159 delivers many smart features. Record your conversations on SD memory cards. Use the line mode to switch between and combine three connectivity technologies—analog, cell, and USB. The conference guide lets you make multi-party calls and save call groups―highly useful if you make frequent calls to the same group.

Providing the convenience and productivity benefits of a powerful, hands-free conference phone, the 1692 IP Conference Phone delivers the full set of Avaya Aura® features directly to small, medium, and large conference rooms.
Avaya conference phones offer sophisticated, easy-to-use communication solutions for small to large companies. Superior voice quality technology assures clear transmission during meetings, so participants don’t miss any of the discussion. Plug-and-play simplicity lets you connect the conference phone to an Ethernet cable or phone line. Flexible, advanced features enhance audio, web, and video conferencing environments.

Avaya delivers a variety of conference phone models to address the needs of different users in your enterprise.
Features and Benefits
Get excellent audio quality
High-definition audio band (220-Hz to 14kHz) captures high and low frequencies of the human voice that are lost by conventional analog phones. Conference calls sound as natural as being there.

Simplify wiring and setup
Avaya conference phones connect to IP networks with a 10/100BASE-T Ethernet LAN connection. Set up is easy with integrated power over Ethernet (PoE) and an AC power kit is available for non-PoE environments.

Protect your investment
Downloadable software and firmware updates let you easily keep your phones up to date.

Avaya IP Office

Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

Available Licensing:

Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM.

Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.

Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees’ personal numbers.

Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.

Designed specifically for small and midsize business communications, Avaya IP Office enables your entire team to connect and collaborate in real-time, without limitations, using available and appropriate devices—including smart phones, laptops, tablets, home phones, and office phones.
Avaya Power Users

IP Office Overview
IP Office delivers the collaboration tools you need, from basic telephony to the most sophisticated unified communications. IP Office helps you create your most productive mobile workforce, increase capacity and capabilities as your business grows, and gain business and customer service efficiencies. With Avaya IP Office, flexibility, scalability, and options are built right in:
Grow from five employees to 1,000 (at a single site) and network up to 32 locations.
Add video capabilities with the Avaya Flare® Experience and our Radvision Scopia® products.
Deliver applications to everyone: mobile and office workers, receptionists, remote staff, and customer service agents and supervisors.
Track, record, and report on calls to build optimal customer interactions.
Deploy a hybrid solution. Use IP, digital, analog or SIP technology in any combination. IP Office can interoperate with more than 2 million Avaya systems worldwide.
Combine IP Office with Avaya data networking products (with plug-and-play simplicity), security features, intuitive and centralized management tools, and affordable support services for a comprehensive communications solution.
Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology.

With more than 300,000 systems installed worldwide, IP Office is the leader in unified communications for small and midsize businesses. IP Office was awarded Unified Communications Product of the Year in 2011 from both TMC and Frost & Sullivan.
Features and Benefits

Collaborate in real time, without boundaries Enable employees to stay productive and accessible when away from their desks. Employees can hold video chats with colleagues and customers from their desks or while mobile. They can keep business and operations moving using IM, presence, full call control, conferencing, and more on their devices of choice. Improve responsiveness to customers Enable customers to quickly reach the right associates—whether employees are in or out of the office. Integration with desktop applications (such as Microsoft Outlook, Microsoft Lync, and Salesforce.com), multi-layered automated attendants, and mobility applications help speed interactions and provide personalized service to customers. Keep up with growth IP Office is the most cost-effective solution for growing businesses. Simply upgrade your software or add new hardware for capacity—keeping your initial investment intact. Get great value for your investment IP Office has a built-in, secure 128-party conference bridge. We add call recording, automated attendants, voice mail, voice-mail-to-email integration, and video conferencing options. Move up to advanced unified communications capabilities–for presence status, IM, mobile call control, conferencing, and more. Integrate with desktop applications and employee devices (such as smart phones and tablets). Lower your TCO IP Office lets you save with the most energy-efficient desk phones, a built-in 128-party conference bridge (if you’re paying a monthly fee for conferencing, spend no more) and call recording. When you upgrade from Avaya MERLIN®, PARTNER® ACS, Business Communication Manager, or Norstar, save up to 60% of your original investment. Rely on resiliency Take advantage of intelligent failover between sites. Or, for single location deployments, easily add a redundant server. Without the need for internal fans or hard drives, IP Office delivers a mean time between failures of 68 years. Simplify system management Manage multiple sites from a single interface. Use drag-and-drop system management tools. Give users the communications features they need with applications designed for mobile, office, and teleworker employees.