Avaya One-X Mobile

Whether traveling, teleworking from a partner’s office, or roaming the main campus for meetings, Avaya one-X® Mobile lets a user quickly connect to the right people, at the right time. Users of this unified communications application can access enterprise communications from a wide selection of mobile devices, including high-end smart phones and tablets. A choice of one-X Mobile clients is available for popular platforms including Apple iPhone, Google Android, RIM BlackBerry, and Nokia/Symbian.

Whether traveling, teleworking from a partner’s office, or roaming the main campus for meetings, Avaya one-X® Mobile lets a user quickly connect to the right people, at the right time. Users of this unified communications application can access enterprise communications from a wide selection of mobile devices, including high-end smart phones and tablets. A choice of one-X Mobile clients is available for popular platforms including Apple iPhone, Google Android, RIM BlackBerry, and Nokia/Symbian.

Through integration with Avaya one-X® Client Enablement Services, one-X Mobile users have access to a broad range of Unified Communications capabilities such as visual voicemail, corporate directory, aggregated presence, VIP lists, and synchronized call logs and contacts. Avaya one-X Mobile gives users single number/single identity for both inbound and outbound calls, even when using personal devices.

Avaya also offers the Avaya one-X® Mobile Lite client, which delivers the Avaya Extension to Cellular feature set through a graphical interface without requiring the deployment of a client server. In addition, the Avaya one-X® Mobile SIP for iOS client provides users access to their enterprise communications (SIP only) from Apple iOS devices including iPhone, iPod Touch, and iPad via a WLAN or cellular data network.

Features and Benefits

 Be more reachable 
Reduce the chance of missing important calls by simultaneously ringing the deskphone and up to four other devices. Seamlessly transfer calls between mobile devices and the deskphone or computer-based software client for true, one-number portability.
 
Increase productivity
Optimize opportunities for collaboration by taking advantage of presence and availability indicators. Use visual voicemail, consolidated call logs, unified contact lists, and access to corporate directories for fast, easy, context-based communication. Take advantage of VIP lists to allow only key callers to reach you, minimizing interruptions during off-hours or critical meetings.

Reduce costs 
Reduce mobile charges by routing all outgoing mobile calls through the enterprise network. Single number reach sends inbound mobile-device calls to an enterprise voice mailbox, enabling access to messages through landlines and enterprise networks. Additionally, visual voicemail allows low-cost data download of voice messages instead of more costly dial in to the voice mailbox.

Avaya IP Office 9.0 Expands Collaboration Solutions for the Midmarket

Santa Clara, Calif. – Avaya today unveiled new software designed from the ground up to streamline the way midmarket companies collaborate and communicate. At the center of the Avaya’s strategy is Avaya IP Office 9.0, a single software platform for collaboration with highly flexible deployment options for companies up to 2,000 users that is capable of being deployed in as little as an hour1.
Today’s introduction is part of the $2.5B investment Avaya has made over the past six years to transform from a telecommunications provider to a software and services led company focused on delivering collaboration and communications solutions that are open, mobile and centered on the cloud.

 

  • Avaya IP Office 9.0 moves up to support 2,000 users in a single software platform capable of deploying in as little as one hour
  • Adds support for VMware® to increase choice of highly flexible deployment options
  • Delivers easy access to largest range of endpoints for anywhere working

Santa Clara, Calif. – Avaya today unveiled new software designed from the ground up to streamline the way midmarket companies collaborate and communicate.  At the center of the Avaya’s strategy is Avaya IP Office 9.0, a single software platform for collaboration with highly flexible deployment options for companies up to 2,000 users that is capable of being deployed in as little as an hour1
Today’s introduction is part of the $2.5B investment Avaya has made over the past six years to transform from a telecommunications provider to a software and services led company focused on delivering collaboration and communications solutions that are open, mobile and centered on the cloud. 
With over 12 million users already installed worldwide, Avaya IP Office now provides midmarket companies with a cost-effective, powerful platform for growth that delivers nearly 30% lower total cost of ownership compared to other solutions2. Through tightly woven integration, Avaya IP Office offers a seamless collaboration experience across voice, video, and mobility, providing end users with secure, easy access from their choice of devices.
Avaya IP Office 9.0 now offers:

  • Simplified, Increased Scale – Avaya IP Office 9.0 software easily and cost-effectively scales to 2,000 users (previously 1,000 users) at up to 32 locations, delivering exceptional value and low total cost of ownership.
  • Virtualization – IP Office 9.0 adds virtualized software running VMware vSphere 4.x or 5.x software. IP Office software can now run inside a virtual machine, on a dedicated server, an appliance, or a combination of these.  This adds flexibility while enabling customers to match the deployment method to their infrastructure plans and objectives.
  • Simplified Management – IP Office Web Manager for Server Edition provides a consolidated management view of a multi-site IP Office solution through a one-time log-in to a single URL. Web Manager allows access to a range of servers, along with solution-wide user management, and simplified management while enabling midmarket companies to reduce administrative overhead.
  • Support for the Enterprise Branch – IP Office 9.0 can cost-effectively support multiple branch office deployment options: standalone, independent branch or connected to the Avaya Aura® network in distributed and centralized branch modes while being managed by Avaya Aura System Manager.

Avaya’s collaboration solutions for midmarket companies make up one of the most comprehensive portfolios in the market for this segment. Avaya IP Office can be augmented with the following:

  • The Avaya Video Collaboration Solution for IP Office, which uniquely combines desktop, mobile, and HD room-based video collaboration in an affordable package.
  • Avaya Ethernet switches with unique automated provisioning capabilities that provide fast, secure, network connectivity and power to Avaya’s midmarket collaboration solution at price points lower than comparable solutions from other vendors.
  • Avaya Session Border Controller for comprehensive security for unified communications that also eliminate the need for mobile or remote workers to deal with VPN connections.

An Avaya IP Office midmarket collaboration solution supports the broadest range of end points – analog, digital, IP, and soft phones; PCs, Macs, Android and iOS smart phones and tablets.
Avaya IP Office is available now from Avaya Connect Channel Partners.
Supporting Quotes
“Many agree that the midmarket is an underserved market segment, yet few vendors actually build their products from the ground up for these customers. Avaya is one of the few vendors that understands the unique qualities of midsize businesses and has applied a large, dedicated team of resources entirely focused on empowering midsize companies with simple, effective and engaging collaboration.”
Gary E. Barnett, senior vice president and general manager, Collaboration, Avaya
“As a team of biomedical researchers with offices around the world, collaboration is a core function of our business. We need a solid, easy to manage solution that will grow with us and provide the high-quality, feature-richness that allows us to securely share detailed information with each other. For us, Avaya IP Office has been a great fit and one we expect will serve our needs for well into the future.”
Carlos S. del Castillo, manager, IT Infrastructure, Cell Signaling Technology
“We are a global company with several local offices in a fast-paced services industry. Our clients expect us to be highly responsive and that often means collaborating across geographies and time zones. Avaya IP Office gives us the scalability to do that and to quickly add new employees and offices when ramping up a new client or campaign. The integration of Scopia video conferencing has proven invaluable to our ability to be effective as a global team. Our Avaya channel partner, Charterhouse Voice & Data, really nailed it when they recommended the Avaya solution – they focused on the user experience first and foremost ensuring that the technology works as hard as we do to serve our clients.”
Alistair Roberts, head of IT, M&C Saatchi
Additional Resources
Avaya IP Office overview video 
What’s New in Avaya IP Office 9.0
Tags: Avaya, IP Office, midsize business, collaboration, unified communications, BYOD, virtualization, SMB, video conferencing, voice
About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit
www.avaya.com.

Avaya Unveils the Next Breakthrough in the Transformation of Business Collaboration

Santa Clara, Calif. – Avaya today announced a breakthrough in communications-enabled applications development designed to drive the next wave of transformation in business collaboration. Today, a new development platform, Avaya Aura® Collaboration Environment, makes it easy to tailor collaboration applications to support virtually any role, any task, any vertical.

 

  • Avaya Aura® Collaboration Environment enables  speedy, simple development and deployment of collaboration-enabled applications 
  • Provides a hub for integrating multi-channel unified communications and contact center capabilities into new applications built by customers and ISVs
  • Eliminates need for specialized communications technology skills to develop secure, highly available, repeatable, cloud-ready applications

Santa Clara, Calif. – Avaya today announced a breakthrough in communications-enabled applications development designed to drive the next wave of transformation in business collaboration. Today, a new development platform, Avaya Aura® Collaboration Environment, makes it easy to tailor collaboration applications to support virtually any role, any task, any vertical.

With the introduction of Avaya Aura Collaboration Environment, Avaya is dramatically simplifying how communications or collaboration is embedded into enterprise business applications.  Until now, weaving in collaboration or communication capabilities into a medical patient monitoring application or a home insurance adjuster application often could take upwards of six months.

Avaya Aura Collaboration Environment changes all that. Now, that type of integration typically can be completed in days as opposed to weeks through the middleware-like functionality that Avaya Aura Collaboration Environment provides.  By abstracting the complexity of the communications and collaboration engines, Avaya Aura Collaboration Environment removes the needs for deep communications expertise these systems generally have required in the past. For example, Paris Gallery, a retailer in the Middle East, is extending the “smart facilities management” capabilities deployed in its stores to include direct integration with existing Avaya collaboration capabilities, giving employees access to operations data and communications from anywhere in the store. Using Avaya Aura Collaboration Environment, the developer created the application within two days, instead of the weeks it would have taken otherwise.

Highlights of the new development platform include: 

  • Applications deployed are automatically scalable, highly available and secure
  • Applications are cloud-ready – Collaboration Environment is completely virtualized
  • A snap-in model that enables rapid, more cost-effective solution development and repeatability.
  • A common set of methods are used for voice, video, email and SMS
  • A cloud-based development environment – Avaya Aura Collaboratory™ — that allows developers to build and test applications on a virtual instance of the Avaya Aura platform

Avaya Aura Collaboration Environment is delivered on the Avaya Aura core unified communications platform. The latest release of Avaya Aura goes even further to simplify management, provide higher levels of security and lower total cost of ownership in a foundation that allows customers and partners the flexibility to grow and add value through innovative capabilities. Recent advancements of the Avaya Aura core platform that offer centralized licensing and a virtualized, lighter footprint continue Avaya’s commitment to simplify implementation and improve operational costs for even the most complex environments. 
Avaya Aura Collaboration Environment is available now.

Quotes
“Companies have been actively interested in getting more value out of communication and collaboration investments, but until now were limited by the complexity and specialized skill set needed to combine them with other applications and processes. We’ve just eliminated those challenges. I believe we’re on the threshold of a whole new age of creativity and innovation in collaboration as companies begin to understand what’s now possible with Avaya Aura Collaboration Environment.”
Gary E. Barnett, senior vice president and general manager, Collaboration, Avaya

“Avaya Aura Collaboration Environment is a critical part of our smart workplace solution portfolio and we have been actively using it to create communications enabled applications that solve real-world customer problems.  We applaud Avaya’s focus on creating a platform that is simple to use and expect it to have a dramatic impact on the range of applications that can now include multi-channel communications capabilities.”
Dr. Hari Gunasingham, CEO, Eutech Cybernetic Pte. Ltd

“More than 40% of companies have formal IT innovation programs, driving technologists to deliver applications and process improvements to enable new services, solutions, and to respond to rapidly changing market needs and opportunities.  Platforms like Avaya Collaboration Environment can help organizations and software development partners more quickly develop applications to enable innovation.”
Irwin Lazar, vice president and service director, Nemertes Research

Additional Resources
Avaya Aura Collaboration Environment 
Overview Video: Avaya Collaboration Environment

Tags: Avaya, unified communications, collaboration, enterprise, UC, contact center, Avaya Aura, Avaya Aura Collaboration Environment, application development platform

About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

Avaya Conference Phones

Tested by Tolly, this flexible SIP-based conference phone delivers clear, natural sound from OmniSound 2.0, Avaya’s patented wideband audio technology. The phone is packed with intelligent features for more efficient conference calls.

Available Models:
Tested by Tolly, this flexible SIP-based conference phone delivers clear, natural sound from OmniSound 2.0, Avaya’s patented wideband audio technology. The phone is packed with intelligent features for more efficient conference calls. Use the conference guide to call pre-programmed groups. Import and export contact details conveniently via the web interface. Create your own contact list with the personal user profile feature. The Avaya B179 accommodates expansion microphones, an external wireless headset, and a PA system, making it ideal for large conferences.
Tested by Tolly, the Avaya B149 has Avaya’s patented OmniSound® 2.0 audio technology for crystal-clear sound. Save contacts in the phone book and use the conference guide to easily set up multi-party calls or pre-programmed group calls. Use the built-in recording function to record calls on an SD memory card. With the addition of optional expansion microphones, the Avaya B149 is ideal for use in large settings.
Perfectly suited for small and medium-sized conference rooms and managerial/executive offices, the 2033 is a full-duplex, hands-free conference phone that offers 360-degree room coverage.

Tested by Tolly, the Avaya B159 delivers many smart features. Record your conversations on SD memory cards. Use the line mode to switch between and combine three connectivity technologies—analog, cell, and USB. The conference guide lets you make multi-party calls and save call groups―highly useful if you make frequent calls to the same group.

Providing the convenience and productivity benefits of a powerful, hands-free conference phone, the 1692 IP Conference Phone delivers the full set of Avaya Aura® features directly to small, medium, and large conference rooms.
Avaya conference phones offer sophisticated, easy-to-use communication solutions for small to large companies. Superior voice quality technology assures clear transmission during meetings, so participants don’t miss any of the discussion. Plug-and-play simplicity lets you connect the conference phone to an Ethernet cable or phone line. Flexible, advanced features enhance audio, web, and video conferencing environments.

Avaya delivers a variety of conference phone models to address the needs of different users in your enterprise.
Features and Benefits
Get excellent audio quality
High-definition audio band (220-Hz to 14kHz) captures high and low frequencies of the human voice that are lost by conventional analog phones. Conference calls sound as natural as being there.

Simplify wiring and setup
Avaya conference phones connect to IP networks with a 10/100BASE-T Ethernet LAN connection. Set up is easy with integrated power over Ethernet (PoE) and an AC power kit is available for non-PoE environments.

Protect your investment
Downloadable software and firmware updates let you easily keep your phones up to date.

Avaya 9500 Series Digital Desk Phones

The 9404 Digital Deskphone is designed for light phone users with straightforward needs. It offers 12 administrable feature buttons, high-quality speakerphone, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.

Available Models:

The 9404 Digital Deskphone is designed for light phone users with straightforward needs. It offers 12 administrable feature buttons, high-quality speakerphone, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.

Indispensable for phone-intensive workers and people managing and transferring calls, this phone delivers 24 administrable feature buttons on 3 levels, a two-way speakerphone, active appearances for easier call handling, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.

 Avaya 9500 Series Digital Deskphones enable businesses to deliver full-featured, durable, highly reliable communications solutions that meet the different needs of many users. The Deskphones have a smart design and deliver crystal-clear sound. The features are intuitive and easy-to-use―leading to increased staff productivity and streamlined communications that can help a company gain a strategic competitive advantage.The 9500 Series is ideal for deployment in mixed digital and IP telephony environments, and for companies seeking to upgrade from or to add to existing Avaya endpoints.
Features and Benefits
Get great design and sound
The 9500 Series features large displays, all-digital labeling, and an integrated speakerphone that ensures everyone can hear and be heard.

Use a familiar, functional interface
There’s almost no learning curve with the 9500 Series. Most users will intuitively know how to use the fixed keys to access the most common features and the flexible softkeys with contextual guidance and prompts.

Make a long-term investment
The 9500 Series is designed to last. Offered at an affordable price point with many expansion options, including a headset interface, these phones can make a significant contribution to lowering the TCO of your communications solution.

Avaya 9400 Series Digital Desk Phones

The 9404 Digital Deskphone is designed for light phone users with straightforward needs. It offers 12 administrable feature buttons, high-quality speakerphone, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.

Available Models:

The 9404 Digital Deskphone is designed for light phone users with straightforward needs. It offers 12 administrable feature buttons, high-quality speakerphone, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.
Indispensable for phone-intensive workers and people managing and transferring calls, this phone delivers 24 administrable feature buttons on 3 levels, a two-way speakerphone, active appearances for easier call handling, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.

Avaya 9400 Series Digital Deskphones enable businesses to deliver full-featured, durable, highly reliable communications solutions that meet the different needs of many users. The Deskphones have a smart design and deliver crystal-clear sound. The features are intuitive and easy-to-use―leading to increased staff productivity and streamlined communications that can help a company gain a strategic competitive advantage.The 9400 Series is ideal for deployment in mixed digital and IP telephony environments, and for companies seeking to upgrade from or to add to existing Avaya endpoints.
Features and Benefits
Get great design and sound
The 9400 Series features large displays, all-digital labeling, and an integrated speakerphone that ensures everyone can hear and be heard.

Use a familiar, functional interface
There’s almost no learning curve with the 9400 Series. Most users will intuitively know how to use the fixed keys to access the most common features and the flexible softkeys with contextual guidance and prompts.

Make a long-term investment
The 9400 Series is designed to last. Offered at an affordable price point with many expansion options, including a headset interface, these phones can make a significant contribution to lowering the TCO of your communications solution.

Avaya 1600 Series IP Desk Phones

Designed for walk-up users in building lobbies and other public spaces, the 1603 supports three line appearances/feature keys, each with dual LEDs to show status. Fixed feature keys include conference, transfer, drop, hold, mute and a 2-way speakerphone.

Available Models:
Designed for walk-up users in building lobbies and other public spaces, the 1603 supports three line appearances/feature keys, each with dual LEDs to show status. Fixed feature keys include conference, transfer, drop, hold, mute and a 2-way speakerphone.

Also for users with basic communication needs, the 1608 supports eight line appearances/feature keys with dual LEDs. It includes several fixed feature keys for common tasks, including conference, transfer, drop, hold and mute. In addition, it features a two-way speakerphone, a headset jack and an extra 10/100 Ethernet port for a co-located laptop or PC.

Built for call-center environments, the 16CC is a cost-effective deskphone that brings SIP and basic ACD (automatic call distribution) to the agent desktop.

Designed for users with basic communication needs, this model includes all of the 1603’s features, but has an extra 10/100 Ethernet port for a co-located laptop or PC.

With support for 16 line appearances, bridged appearances, or feature keys, the 1616 model is designed for users who monitor their own extensions in addition to other lines. It features a backlit display on a separately adjustable hinge, and like the 1608, it provides a headset jack and an extra 10/100 Ethernet port.

Integral to Unified Communications solutions, headsets provide comfort, clarity, and mobility across all communication channels. Learn about the many leading vendors that have tested headsets and accessories for Avaya products through the Avaya DevConnect program.

 For businesses with basic communications needs, the 1600 Series IP Deskphones deliver familiar features at an attractive price point. They are ideal for office, branch, and call center use, and can be deployed alongside other Avaya phones, ensuring that all employees have exactly the functionality they need.
The 1600 Series combines the features of traditional and IP deskphones, delivering capabilities often found in higher-priced devices. All models feature backlit displays, high-quality full-duplex speakerphones, and buttons with dual LEDs (red and green) that give the user easy-to-read status information. They can support from three to 16 line appearance/feature keys and display up to four lines.

These phones are designed to work with the Avaya Aura® and IP Office platforms.
Features and Benefits
Get more for less
The 1600 Series offers telephone features not typically found in similarly priced models. These include backlit displays, support for multiple call appearances, a two-way speakerphone, dual-lamp LEDs, fixed feature keys, and a context-sensitive user interface with soft keys.

Reduce transition and training time
For employees accustomed to traditional digital telephones, these models offer a familiar user interface—including context-sensitive displays and fixed keys for conference, transfer, and hold. This improves productivity and eases the upgrade process.

Make a lasting investment
The 1600 Series IP Deskphones deliver security, reliability, and performance.

Avaya 1400 Series Digital Desk Phone

Designed for visitors and other occasional users, this phone provides a simple, familiar interface that is ideal for common locations in offices, stockrooms, lobbies, or drop-in desks. The 1403 is compatible with Avaya IP Office only.

Available Models:

Designed for visitors and other occasional users, this phone provides a simple, familiar interface that is ideal for common locations in offices, stockrooms, lobbies, or drop-in desks. The 1403 is compatible with Avaya IP Office only.

This deskphone is designed for receptionists, assistants, managers and other navigator users—people who answer incoming calls, transfer customers, and monitor several lines throughout a typical day. This phone provides the most one-touch line/feature/speed-dial buttons, improving productivity and eliminating the need to scroll through on-screen lists.
Designed for cubicle workers, sales staff, and other users with relatively simple telephone needs, the 1408 delivers a straightforward, productivity enhancing interface.

Integral to Unified Communications solutions, headsets provide comfort, clarity, and mobility across all communication channels. Learn about the many leading vendors that have tested headsets and accessories for Avaya products through the Avaya DevConnect program.
Designed to serve the needs of a wide range of business users, the 1400 Series Digital Deskphones offer a contemporary design with advanced audio technology and productivity enhancing features. These phones work with Avaya Aura® and Avaya IP Office.
Features and Benefits
Give users a familiar interface
The 1400 Series combines the best of past and present. Fixed keys—familiar to any phone user—provide easy access to the most common features, while flexible softkeys provide contextual guidance and prompts for ease of use and efficiency.

Deliver crystal-clear conversations
Integrated speakerphones and other advanced technology deliver clear, clean audio that will satisfy even discerning users.

Enhance the look of your office
The phones’ streamlined industrial design gives the office a sleek businesslike look.

Protect your investment
1400 Series Digital Deskphones have been engineered to adapt to a company’s growing needs. Easily attach headsets to the 1408 and 1416 models, and the 32-button expansion module for the 1416 can be programmed to deliver a wide range of features.

Avaya 9600 Series IP Desk Phones

This deskphone delivers advanced, integrated connectivity in a cost-effective, simple SIP solution. The 9601 is a SIP-only device and is designed for the everyday user as well as for use in common office and building areas.

Available Models:

This deskphone delivers advanced, integrated connectivity in a cost-effective, simple SIP solution. The 9601 is a SIP-only device and is designed for the everyday user as well as for use in common office and building areas.

This model includes integrated gigabit and a USB interface. It has a 3.5 inch graphical color display with a white backlight and graphical labels that can be administered centrally.

This desktop phone delivers advanced capabilities with 4.7 inch color touchscreen, wideband speaker, USB interface, and gigabit to the desktop.
Designed for professionals who rely heavily on their phones, these models offer advanced IP-telephony features, including mobility applications.
A large touch screen on this phone provides access to contacts and applications. An onscreen keyboard makes using features easy. All of these features help make employees more productive.
This deskphone is a cost-effective functional phone for small to large enterprises. It includes access to 8 lines and graphical labels that can be administered centrally.
The 9621G IP Deskphone delivers gigabit capability and touchscreen functionality on a 4.3 inch color touchscreen.
This model offers robust features like status lights and buttons, and improved audio quality. A Power over Ethernet Class 1 model has very low power consumption.
The 9650C IP Deskphone is for receptionists and contact center agents—anyone who manages a large volume of calls. It delivers advanced capabilities like built-in button functions for one-touch access to bridges and feature keys.

Integral to Unified Communications solutions, headsets provide comfort, clarity, and mobility across all communication channels. Learn about the many leading vendors that have tested headsets and accessories for Avaya products through the Avaya DevConnect program.

This line of powerful IP Deskphones offers brilliant audio quality, low power requirements, customizability and performance. The phones feature context-sensitive graphical interfaces and large color touch screens, which deliver increased call control while simplifying the traditional telephone experience. Avaya 9600 Series IP Deskphones help boost productivity while increasing worker satisfaction—turning a business communications system into a competitive advantage.

The 9600 Series works with the Avaya Aura® platform. Most models also work with the Avaya IP Office platform, however models 9670G and 9601 are not compatible with IP Office.
Features and Benefits
Keep employees productive
Features like one-touch access to key functions, high-fidelity audio, and prompting to speed common telephony tasks help users get more done, faster.

Improve communications
These phones offer exceptionally clear audio that makes conference calls and meetings more efficient. This has been found to reduce employee stress and fatigue.

Protect your investments
Built on open standards and a flexible platform that supports a wide range of modules and adapters, these telephones can keep your team working productively for years to come.

Reduce Expenses
This family of deskphones delivers the lowest power consumption in the industry, enabling you to reduce a recurring expense.

Avaya IP Office

Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

Available Licensing:

Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM.

Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.

Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees’ personal numbers.

Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.

Designed specifically for small and midsize business communications, Avaya IP Office enables your entire team to connect and collaborate in real-time, without limitations, using available and appropriate devices—including smart phones, laptops, tablets, home phones, and office phones.
Avaya Power Users

IP Office Overview
IP Office delivers the collaboration tools you need, from basic telephony to the most sophisticated unified communications. IP Office helps you create your most productive mobile workforce, increase capacity and capabilities as your business grows, and gain business and customer service efficiencies. With Avaya IP Office, flexibility, scalability, and options are built right in:
Grow from five employees to 1,000 (at a single site) and network up to 32 locations.
Add video capabilities with the Avaya Flare® Experience and our Radvision Scopia® products.
Deliver applications to everyone: mobile and office workers, receptionists, remote staff, and customer service agents and supervisors.
Track, record, and report on calls to build optimal customer interactions.
Deploy a hybrid solution. Use IP, digital, analog or SIP technology in any combination. IP Office can interoperate with more than 2 million Avaya systems worldwide.
Combine IP Office with Avaya data networking products (with plug-and-play simplicity), security features, intuitive and centralized management tools, and affordable support services for a comprehensive communications solution.
Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology.

With more than 300,000 systems installed worldwide, IP Office is the leader in unified communications for small and midsize businesses. IP Office was awarded Unified Communications Product of the Year in 2011 from both TMC and Frost & Sullivan.
Features and Benefits

Collaborate in real time, without boundaries Enable employees to stay productive and accessible when away from their desks. Employees can hold video chats with colleagues and customers from their desks or while mobile. They can keep business and operations moving using IM, presence, full call control, conferencing, and more on their devices of choice. Improve responsiveness to customers Enable customers to quickly reach the right associates—whether employees are in or out of the office. Integration with desktop applications (such as Microsoft Outlook, Microsoft Lync, and Salesforce.com), multi-layered automated attendants, and mobility applications help speed interactions and provide personalized service to customers. Keep up with growth IP Office is the most cost-effective solution for growing businesses. Simply upgrade your software or add new hardware for capacity—keeping your initial investment intact. Get great value for your investment IP Office has a built-in, secure 128-party conference bridge. We add call recording, automated attendants, voice mail, voice-mail-to-email integration, and video conferencing options. Move up to advanced unified communications capabilities–for presence status, IM, mobile call control, conferencing, and more. Integrate with desktop applications and employee devices (such as smart phones and tablets). Lower your TCO IP Office lets you save with the most energy-efficient desk phones, a built-in 128-party conference bridge (if you’re paying a monthly fee for conferencing, spend no more) and call recording. When you upgrade from Avaya MERLIN®, PARTNER® ACS, Business Communication Manager, or Norstar, save up to 60% of your original investment. Rely on resiliency Take advantage of intelligent failover between sites. Or, for single location deployments, easily add a redundant server. Without the need for internal fans or hard drives, IP Office delivers a mean time between failures of 68 years. Simplify system management Manage multiple sites from a single interface. Use drag-and-drop system management tools. Give users the communications features they need with applications designed for mobile, office, and teleworker employees.