Help Desk

A Help Desk that is always in reach.

PGH Networks takes pride in being there for our customers, always. We understand how important it is to be on hand and prepared to help you when you need it –whether that be for a minor issue, or a major emergency. PGH Networks will be there to guide, educate, inform, manage, and solve any technology troubles you may have in a timely, efficient, and satisfying way.

Features of PGH Networks Help Desk:

  • Exclusive Support for PGH Networks Care customers
  • Product-specific knowledge for all partner products and services
  • Various support level options to meet business needs
  • Expert communication process for effective extraction of information and understanding of needs.
  • High level of customer support
  • Fast solutions to dilemmas
  • Quick physical response to onsite support

If you would like to speak with a customer
support specialist call:

Pittsburgh Office: 724.888.7007
Maryland Office: 301.302.0000

For additional help, please contact us.

Your Full-Service IT Provider

Our managed IT services cover a full spectrum of technology solutions, including remote monitoring and management of your networks, 24/7 service desk support for users, and business continuity solutions to ensure your company is prepared for any possible disruption.

We’ve Got IT Covered

Our Service Desk support includes:

  • PC and network troubleshooting
  • Handheld device configuration and troubleshooting
  • Popular applications for business
  • Administrative tasks
  • Software installations
  • Virus/spyware removal
  • File/folder restores

Remedies for Little Things that Wreck Productivity

Not every issue is a major catastrophe … until it keeps you from doing your job. We’re more than happy to help you with administrative IT functions like:

  • Resetting passwords
  • Unlocking accounts
  • Creating user accounts and groups
  • Setting file and folder permissions
  • No problem is too small to worry about when it’s yours