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Why Hire a Managed Service Provider for Your Company

Nov 10 2015

How much do you know about Network and Device Management, or Data Security and Backup/Disaster Recovery? Rather, how much of your time do you want to spend managing technology when you should be focusing on your job responsibilities?

Hiring a professional managed service provider, also known as MSP, will help keep your technology working smoothly and securely, while planning for your company’s future and keeping you up to speed with the endless innovations in technology.

Below are some questions we have answered to help you determine how our Managed Services work here at PGH Networks, and help you see that we may be the peace of mind you may not have realized you needed.

So, where exactly might PGH Networks fit in with your company?

Well, if you are a small business, with 10, 20, or even 30 employees, you probably don’t have the budget or need to hire an IT person. This is where PGH Networks MSP services might be the best support system for your unique situation. Or on the other hand, let’s say you are a larger business, that does have an in-house IT guy, but s/he may need help with overflow, setting up an entire network, or implementing large scale projects, like integrating a new phone system, or switching to the cloud. These scenarios are prime examples of where PGH Networks can help you best.

 What does your Managed Service Provider Services Entail?
We function as a technology support system for our clients. We have a team made up of engineers and experts in our field who are always learning more about our evolving industry, and staying up to date with our partner services. We can manage every type of device, from Mac to PC, including Desktop Computers, Laptops, Tablets, and Smart Phones.

Our Help Desk is one of our strongest services at PGH Networks. During regular business hours (8AM-5PM), we live answer all Help Desk calls. After hours, you are directed to a US Based Operator, who then connects you directly with one of our engineers. At PGH Networks, we pride ourselves on our expert communication process and effective process of information extraction, and assessment of needs.
We offer three different MSP Packages: Standard, Advanced, and Elite. Our Standard Package includes Anti-Virus, Remote Monitoring and Management (RMM), Cloud Security, and Screen Connect Services. Unlike the other packages, the Standard package requires the purchase of blocks of hours for remote and on-site support.

Our Advanced Package includes everything in the standard package, plus backups and unlimited remote support.

Our Elite Package includes everything in the Advanced package, plus unlimited on-site support, and proactive care visits. This package also has the optional service of 24×7 support. For on-site support, we service customers located anywhere within a 100 mile radius of both of our locations in Pittsburgh, Pennsylvania, and Hagerstown, Maryland.

PGH Networks Data Care Package Details

WEBROOT – ANTI VIRUS

Set it and forget it, cloud based protection offers real-time updates to secure against known and newly discovered threats. Proactively checks URLS and websites for malicious content while blocking fake sites that trick you into entering personal information.

LABTECH – RMM

Background remediations of certain tasks allow the resolution of issues without needing to interrupt the end user.

OPENDNS – ONLINE SECURITY

Cloud-delivered security using the Internet’s existing infrastructure to block attacks without sacrificing performance.

REMOTE ACCESS – SCREEN CONNECT

Screen Connect is a fast, reliable and secure remote support, access and meeting solution.

BACKUP – INTRONIS

The Intronis management portal puts the full power of Intronis’ automatic, encrypted cloud backup technologies in one easy-to-use platform. It’s crisp visuals, intuitive functionality, and responsiveness streamlines your data protection management.

PROACTIVE CARE VISITS

For our Elite Care Customers we will have and engineer perform a review of your network, including system error checks, environmental conditions, a review of backup performance and reboot schedules.

PGH Networks also has phone system maintenance services. If you have a phone system we can support from our Premier Partner Avaya, or would like to update your phone system to Avaya with us, we offer FREE phone system maintenance when you sign on for our Standard, Advanced, or Elite Managed Service Packages!

Learn more about the PGH Networks Team or our Partners on our website, or give us a call now to talk to one of our knowledgeable team members and get started solving your data support problems now.

Pittsburgh Office – 724.888.7007

Hagerstown Office – 301.302.0000

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