MAINTENANCE SERVICES

PGH Voice Care

‘Communication is Key’ is a common phrase in the business world because of the truth it holds. The statement holds true internally between employees, and also in relationships with clients and vendors alike. Bypass your competition with consistent lines of communication within and throughout your business. Make PGH Networks the maintenance provider for your business and keep your lines of communications operating optimally, always.

A strong communications provider will do more than simply keep phones working in good order. PGH Voice Care works proactively to prevent problems, and fixes all system failures 24 hours a day, 7 days a week. Our proactive prevention measures start with the alarms we have set up on all systems, which alerts us of the smallest inconsistency. The alarm system then sends a ticket to one of our teams’ highly trained engineers who address the alert personally, with speed and precision. In the case that there is a system failure or some type of guidance needed, off-site support through our knowledgeable and well-trained United States based IT customer-care team is available 7 days a week, 24 hours a day. Our experienced technicians provide all on-site help and arrive within 4 hours for emergency response dispatch.

PGH Voice Care packages are designed to provide the total protection your business needs to support maximum up time and reliability for your communication systems.

PGH Voice Care Components:

  • Free Upgrades
  • Support Advantage
  • System Backups
  • Customer Portal
  • System Monitoring
  • 8X5 Hardware Maintenance
  • Phone Coverage
  • Proactive Care Visit
  • Managed Care
  • Discounted Rates on moves, adds and changes
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