Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.Avaya has a large line of products in unified communications and collaboration, customer experience management, networking, and cloud programs. In unified communications and collaboration, Avaya creates top of the line products for platform and infrastructure, video and conferencing, communication and messaging. Avaya’s products in customer experience management include; assisted experience, automated experience, and performance management. Avaya’s Networking products include a variety of Ethernet switches, access control, wireless networks, and network management. Avaya’s products also include cloud ‘connect and engage’ products.
Avaya’s many services include professional, private cloud, and support services. Professional services encompass enablement, optimization, and innovation services. Private cloud services include contact center, video management, unified communications, and more. They also provide support services for data networking, IP Office, Support Advantage, Meridian 1 and Communication Server 1000.